Refund policy

Last Updated: August 20, 2025

Notice to customers that all sales are final Unfortunately, We do not offer refunds for buyer's remorse. Due to products being made-to-order just for you, with specialized designs we don’t accept returns. This makes the products-on-demand instead of in bulk helps reduce overproduction and waste, so thank you for making thoughtful purchasing decisions.

Exchanges Color/Sizes: Unfortunately, We do not offer refunds or exchanges for customers who have ordered the wrong sizes or the wrong color choice of a clothing item ordered. Please note that clothing measurements are located in the sizing charts provided on each clothing product page within the item description and customers are personally responsible for matching the product sizing chart and choosing the color they order to their personal needs before purchasing the item. 

Sale and Discounted Items: Unfortunately, We do not offer refunds, or size/color exchanges on sale or discount items

Wrong Addresses: Unfortunately, We do not offer refunds if the product package is lost in the mail due to a customer entering the wrong address or providing an incomplete, undeliverable address; for example: the way rural off-road addresses, undeliverable city-locked H.O.A. addresses; undeliverable locked apartment buildings; undeliverable communal multi-family properties in the shipping details at the shopping cart. Our carriers need to have an acceptable, deliverable, physical address to help the customers receive their products securely. Remember, If the tracking number tracks the package and states that it was delivered. We will not issue a refund for that product.

P.O. Boxes: Unfortunately, we cannot ship to P.O. Boxes, at this time. Physical addresses are needed for the carriers that we use.

Lost in the Mail: If a package is lost in the mail and you did not receive your product you will need to submit a claim within 7 days of the expected delivery date provided from the tracking information email that you would have received. We will process the claim by these two ways: • Contact customer service; contact@shoutouttovoiceover.com • Submit a claim through our Refund Self-Serve Portal located toward the bottom of our homepage. From here, if approved, customer service will forward an order for resubmission and reshipment of your product. Remember; each customer submitting a claim will need to make an effort and show proof of making an effort by taking the steps:

• You will need to take steps to contact the carrier to locate what went wrong and where the package was last known to be and where it was last tracked to,

• We will confirm with you to discover if your shipping address is correct;

• In some cases it has been found that the carrier delivery person left the package in unexpected locations on the customer's property;  you will need to make an effort to locate the package that might have been left on the property. Contact the carrier to see if the delivery person left any notes or additional notes on where he left the package. If the tracking number tracks the package and states that it was delivered and where it was delivered to. We will not issue a refund for that product.

Proven Carrier Shipment Delivery Error: If your order is returned to our fulfillment facility due to carrier error, and not customer refusal or rejection of the package, or having an undeliverable address, then you may start a submission of a claim within 7 days of the unreceived package from the suggested delivery date taken from the provided tracking information. You can do this by contacting customer service at: contact@shoutouttovoiceover.com or starting a claim through our Self-Serve Portal located toward the bottom of our store’s homepage and we can work together to find a solution.

Returned by Customer: If refused due to a wrong or unfound address or a wrong name attached to the package or failure to claim the shipment delivery; product orders will automatically be returned to the fulfillment center. The fulfillment center will then confirm receiving the returned product. They will then confirm the possession of the returned product to our store customer service contact and the product will be held in the unclaimed returns section for 30 days then the product will be donated to charity.;

Unclaimed Packages Returned To Facility: Undeliverable addresses that are returned to our fulfillment facility located in: US fulfillment centers are automatically returned to our Dallas Facility: 217 Wrangler Drive, Coppell, Texas, 75019
If the returned Unclaimed Packages are not resolved through contacting customer service and stay “unclaimed” for 30 days will be donated to charity.  

Listed below are SOTVO Final Sale Items:
Tumblers (All Options) (Health/Hygiene Protection)
Calendars (All Options)
Mugs (All Options) (Health/Hygiene Protection)
Water Bottles (All Options) (Health/Hygiene Protection)
Stickers (All Options)
Hats (All Options) (Health/Hygiene Protection)
Tote Bags (All Options) (Health/Hygiene Protection)
Posters (All Options)
Cell Phone Cases (All Options)
Stuffed Animals (All Options) (Health/Hygiene Protection)
Blankets (All Options) (Health/Hygiene Protection)
Throw Pillows (All Options) (Health/Hygiene Protection)
Clothing (All Options) (Health/Hygiene Protection)

Damage and Issues Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item; our customer service team will need photographic proof of the damage or printing defect so that we can evaluate the issue and make it right with a quick resolution.
We will need a photo attached of the damage.
Any claims for misprinted/damaged/defective items must be submitted within 7 days from receipt of the order delivered; the customer will contact, by email, customer service at: contact@shoutouttovoiceover.com; or the customer can start a Shopify Self-Serve Returns Portal claim and a customer service agent can evaluate will process claim for approval or dismal of claim to help resolve the claim quickly.
Please list the order number, explaining the concern or problem and sending/attaching photos of the damaged or misprinted product. Will we address this on a case-by-case basis but will try our best to work towards a satisfactory solution. From this step, a "product claim" will be issued with the fulfillment center:
The next step will be; the customer will receive an email with instructions to ship/return the damaged product, at the customer's expense, along with a 10% restocking fee, back to the fulfillment center: 

Fulfillment Center RETURNS ONLY Address: Shout Out To Voice Over SOTVO RETURNS: 217 Wrangler Drive, Coppell, Texas, 75019 After the product has been received and confirmed and the "product claim" has been investigated and confirmed; and approval has been issued a reprinting and reshipping of the corrected order/product will be reshipped to the customer; this process is approximately completed within 30 days.   

Wrong/Refused Addresses and the customer who did not receive the product package will need to contact and email customer service at: contact@shoutouttovoiceover.com within 7 days of the expected tracking date given and will need to match and confirm the address that was given at the time of checkout when the item was purchased.  If your order is returned due to a carrier error or an invalid address, SOTVO will offer to reship the order after the approval of a claim has been processed. 

Packages sent out from our US fulfillment centers are automatically returned to our Dallas Facility: 217 Wrangler Drive, Coppell, Texas, 75019

IMPORTANT: If an approval of a return claim has been processed through customer service within the required 30 days after receipt of purchase and you need to return your product, your item must be in the same condition that you received it:

• unworn or unused hygiene seals intact

• with tags

• in its original packaging.

• the receipt or proof of purchase

Please remember that it can take some time for your bank or credit card company to process and post the refund too. If more than 30 business days have passed since we have approved your return, please contact us at: contact@shoutouttovoiceover.com.

SOTVO will not accept returns of sealed goods, such as but not limited to (see the list printed below) these items are not suitable for returns due to health or hygiene reasons.