FAQ
Our FAQs cover essential aspects of shipping, returns, exchanges, product quality, and customer service, providing a comprehensive overview and exclusive user experience for all our customers.
Q; How long does shipping take?
A; Orders are fulfilled within 3 to 5 days, with delivery typically between 6 to 14 days from the date of order.
Q; Can I track my order?
A; Yes, once your order is shipped, you will receive a tracking number via email. Kindly check your e-mail after you place an order of a products for you will see a number to track your order on our website or the carrier’s website to track it successfully.
Q; What is your return policy?
A; If you wish to return a product, it must be packaged and mailed back to us. Customers are responsible for return shipping costs. Once we receive the package, we will initiate the refund. You can then place a new order for another item.
For any concern please contact customer service through our contact us page or send an email to: contact@shoutouttovoiceover.com to start the process of making a claim before any resolution can be completed. If a refund is approved the customer will need to return the product, it must be packaged and mailed back to us. Customers are responsible for return shipping costs. Once we receive the package, we will initiate the refund. You can then place a new order for another item.
Q; Can I exchange an item?
A; Unfortunately, We do not offer refunds for buyer's remorse. Due to products being made-to-order just for you, with specialized designs we don’t accept returns. This makes the products-on-demand instead of in bulk helps reduce overproduction and waste, so thank you for making thoughtful purchasing decisions. Read more
Q; What if my order arrives damaged or defective?
A; If you receive a damaged or defective product, please contact our customer support immediately with your order details and photos of the damage. We will arrange for a replacement or refund.
Q; How can I contact customer support?
A; You can contact our customer support team through our contact form or contact page on the website, by email at contact@shoutouttovoiceover.com. We are here to help with any questions or concerns.
Q; What if I have concerns about product quality?
A; Contact our customer service team with your concerns. We strive to ensure all our products meet high-quality standards and will work with you to resolve any issues.
Q; What materials are your products made of?
A; Our products are made from high-quality materials tailored for comfort and durability. Specific details are available on each product page.